Shipping policy
1. Shipping Methods
We partner with trusted courier services to ensure your order reaches you securely. Shipping options may include:
- Standard Shipping
- Express Shipping (if available at checkout)
- Cash on Delivery (COD) (if applicable)
Available shipping methods will be displayed at checkout based on your location.
2. Order Processing Time
- Orders are typically processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive a confirmation once your order has been successfully placed.
3. Delivery Timeframes
Estimated delivery times:
- Metro cities: 3–5 business days
- Other cities/towns: 5–8 business days
- Remote areas: 7–10 business days
Please note that delivery timelines are estimates and may vary depending on location and external factors.
4. Shipping Costs
- Shipping charges (if any) will be calculated and displayed at checkout.
- We may offer free shipping on select orders, promotions, or above a certain order value.
- Additional charges may apply for express delivery or COD orders.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp.
- You can use this link to track your order in real-time.
- If you do not receive tracking details within the expected timeframe, please contact us.
6. Delivery Issues and Delays
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Courier service disruptions
- High order volumes
- Incorrect or incomplete shipping details
In such cases:
- We will keep you informed of any significant delays
- Our support team will assist you in tracking and resolving issues
If your order is marked as delivered but not received, please contact us within 48 hours for assistance.
7. Incorrect Address or Failed Delivery
- Please ensure your shipping details are accurate at checkout.
- We are not responsible for delays or losses due to incorrect addresses.