Refund policy

At [luxwears], we value customer satisfaction and aim to provide a smooth and transparent return experience. Please read our policy carefully before initiating a return or refund request.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • All original packaging, tags, and accessories must be intact
  • The return request must be made within [7 DAYS] of delivery
  • Proof of purchase (order ID or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Return requests must be raised within [7 DAYS] from the date of delivery
  • Requests made after this period will not be accepted
  • Once approved, the product must be shipped back within the timeframe provided by our support team

3. Refund Process and Timing

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method within [REFUND PROCESSING TIME: 24–7 BUSINESS DAYS]
  • Refund timelines may vary depending on your bank or payment provider

4. Exchange Options

  • We offer exchanges for size, color, or defective items (subject to availability)
  • If the desired replacement is unavailable, a refund or store credit may be offered
  • Exchange requests must also be made within [7 DAYS] of delivery

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery
  • Clear photos or videos of the product and packaging must be provided
  • After verification, we will offer a replacement or full refund at no additional cost

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products marked as “Final Sale” or “Non-Returnable”
  • Items damaged due to misuse, improper handling, or wear and tear
  • Products returned without original packaging or accessories
  • Customized or special-order items (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (wrong item, defective product), we will bear the return shipping cost
  • If the return is due to customer preference (change of mind, incorrect selection), the customer may be responsible for return shipping charges
  • Shipping costs are non-refundable unless otherwise stated

8. Refund Method

Refunds will be issued to the original payment method used during purchase. In certain cases, store